Knowledge base & FAQ
Everything you need to know about our hosting, domains, billing and support. Still stuck? We are online 24/7.
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Support
What is your uptime guarantee?
We guarantee 99.9% network and power uptime, measured monthly. If we miss that target you automatically receive service credits on your account - see our Service Level Agreement for the full credit schedule.
Still need help?
Our support engineers are available 24 hours a day, 7 days a week - including holidays.