Knowledge base & FAQ
Everything you need to know about our hosting, domains, billing and support. Still stuck? We are online 24/7.
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Billing
What currency are your prices in, and are taxes included?
All prices are shown in Nepalese Rupees (NPR) and are billed per period. Taxes are added at checkout where they apply. Your invoice always shows the exact total before you pay.
Which payment methods do you accept?
You can pay by credit or debit card, PayPal, or bank transfer. Invoices, upgrades, downgrades and cancellations are all handled from your secure client area, and you can enable automatic payments so a service never lapses unexpectedly.
Can I upgrade my plan later?
Yes, you can upgrade or downgrade at any time from your client area. Upgrades are applied instantly and we prorate the difference, so you only pay for what you use. Your files, databases, mailboxes and settings all move with you.
Still need help?
Our support engineers are available 24 hours a day, 7 days a week - including holidays.