Knowledge base & FAQ
Everything you need to know about our hosting, domains, billing and support. Still stuck? We are online 24/7.
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Getting started (2)
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Domains & SSL (2)
cPanel (9)
Migration (1)
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Support (1)
Reseller (3)
Getting started
How long does it take to set up my hosting account?
Hosting accounts are provisioned automatically the moment your payment is confirmed - usually in under 60 seconds. Your welcome email contains the cPanel login details, nameservers and a link to your client area.
Do you offer a free trial or a money back guarantee?
Yes. Every shared, WordPress and reseller hosting plan includes a 30 day money back guarantee. If you are not happy for any reason, open a billing ticket within 30 days and we will refund the hosting fees in full.
Still need help?
Our support engineers are available 24 hours a day, 7 days a week - including holidays.