Invoices are due on the date shown on them; we send reminders before and after that date.
- 1-7 days late - the service keeps running, and a late fee is not applied.
- After the grace period - the service is suspended and its page shows a suspension notice. Paying the invoice restores it automatically, usually within minutes.
- Long overdue - the account becomes eligible for termination and its data is removed. Backups are kept for a short period, so contact us immediately if this happens by mistake.
If a payment is difficult, open a ticket before the due date - we can almost always arrange something.
